These terms and conditions apply to every offer and agreement between tcgstadskanaal.com and the customer.
Before finalizing a distance agreement, the text of these terms and conditions will be made available to the customer.
Article 4 – The Offer
Offers are valid for a limited period as specified or until stock lasts.
Each offer includes a detailed description of the products and/or services to ensure that the customer can make a well-informed decision.
Article 5 – Formation of the Agreement
An agreement is formed once the customer accepts the offer and meets the associated conditions.
tcgstadskanaal.com will confirm the acceptance of the offer electronically.
Article 6 – Right of Withdrawal
Customers have the right to terminate a purchase contract within 14 days without providing any reason.
The withdrawal period begins on the day the customer, or a third party designated by the customer, takes physical possession of the goods.
Article 7 – Customer Responsibilities During the Withdrawal Period
The customer should handle the product and its packaging with care. Products should only be unpacked or used as necessary to assess their nature and functionality.
Article 8 – Exercising the Right of Withdrawal
If the customer exercises their right of withdrawal, they must notify tcgstadskanaal.com within the 14-day withdrawal period.
The customer is responsible for the direct costs of returning the product.
Article 9 – Obligations of tcgstadskanaal.com upon Withdrawal
tcgstadskanaal.com will refund all payments received from the customer, including delivery costs, without undue delay and no later than 14 days from the day the customer communicates the withdrawal.
Article 10 – Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
Products that are custom-made or personalized.
Products that can spoil quickly or have a limited shelf life.
Sealed products that are unsuitable for return due to health protection or hygiene reasons if unsealed after delivery.
Article 11 – Pricing
Prices for the offered products and services will not increase during the validity period of the offer, except for changes in VAT rates.
Article 12 – Conformity and Warranty
tcgstadskanaal.com guarantees that the products and/or services comply with the agreement, the specifications listed in the offer, and reasonable expectations of usability and reliability.
Article 13 – Delivery and Execution
tcgstadskanaal.com will exercise the utmost care when receiving and processing orders and will deliver the products to the address provided by the customer.
Article 14 – Payment
The customer must settle payment within 7 business days of the start of the withdrawal period, unless otherwise agreed.
Article 15 – Complaints Procedure
tcgstadskanaal.com has a clear complaints procedure and will handle complaints according to this process.
Article 16 – Governing Law
All agreements between tcgstadskanaal.com and the customer are governed by Dutch law.
Article 17 – Additional or Different Provisions
Any supplementary agreements or provisions will not disadvantage the customer and will be recorded in a way that can be stored by the customer on a durable medium.
Article 18 – Business Orders
The consumer protection laws do not apply to business-to-business orders. Returns for B2B orders are not accepted unless otherwise agreed.